To set out the policy and standard controls for refunds of payments made to the Island Health & Wellness.
A request for a refund can be made by contacting us via email at info@ihealthwell.com.
When requesting a refund via email, the customer is required to provide the relevant invoice or reference number, company name, date of the transaction, proof of payment and reason for the refund request.
All requests must be made within six (6) months.
If the refund request is approved, payment will be made within 15-30 business days to the credit card used during the purchase.
If the refund request is not approved, the payment will be displayed as a credit on the respective account.